Information for charities.
For information from Citizens Advice go to
www.adviceguide.org.uk or contact your local Citizens Advice Bureau.
Testimonials from satisfied clients.
We’re a young service, whose founding purpose is to help people in difficulty with their financial situation. It follows naturally that we care about our clients and seek to give them the best quality advice.
For us, running a successful business and providing a socially valuable service go naturally together. So we treat our customers fairly and act with integrity in everything we do, unlike organisations that look only for the quickest and easiest way to make profit.
We are committed to carrying out our business in a socially responsible way. We therefore endorse and uphold the following key principles:
• We treat employees fairly and equitably.
• We operate ethically and with integrity.
• We respect basic human rights.
• We aim to help sustain the environment for future generations.
• We aim to be a caring neighbour in our community.
Further, and with specific regard to the nature of our own service, we commit to:
• Provide full and accurate product information.
• Deal fairly with all members of our diverse client base, including those with special needs and/or in vulnerable or disadvantaged consumer groups.
• Be supportive and caring in manner at all times.
• Ensure that all consumer rights are protected and management time and systems are in place to service any client concerns and provide full information.
• To the best of our ability, ensure that those we refer clients to are also running their businesses ethically and sustainably.
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